Privacy Policy

 

Bridge Your Mind Counselling and Hypnotherapy
Effective Date: [Insert Date]

Bridge Your Mind Counselling and Hypnotherapy ("we," "us," or "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

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1. What Personal Information We Collect

We may collect personal information, including but not limited to:

• Name, contact details (phone, email, address)

• Date of birth, gender

• Medical history relevant to counselling or hypnotherapy

• Payment and billing information

• Website usage data (e.g., IP address, cookies)

2. How We Collect Your Information

We collect personal information through:

• Online forms and booking systems

• Phone, email, and in-person consultations

• Website interactions and analytics

3. Why We Collect Your Information

We collect and use your personal information to:

• Provide counselling and hypnotherapy services

• Manage appointments and client records

• Process payments and issue invoices

• Improve our website and services

• Comply with legal and regulatory requirements

4. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, including:

• Secure data storage with encryption

• Restricted access to personal data

• Regular security reviews and updates

5. Sharing and Disclosure

We do not sell your personal information. However, we may share your data:

• With healthcare professionals (only with your consent)

• To comply with legal obligations (e.g., court orders, law enforcement requests)

• With third-party service providers (e.g., payment processors, IT support) who are bound by confidentiality agreements

6. Cookies and Website Analytics

We use cookies and analytics tools to improve website functionality and user experience. You can manage cookie settings through your browser.

7. Accessing and Updating Your Information

You have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.

8. Complaints and Contact Information

If you have any concerns about how we handle your personal information, please contact us:

📧 Email: info@bridgeyourmind.com
📞 Phone: 0493647956

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.